Labour shortage forces stores to rethink staffing models

Convenience stores are changing staffing models in response to the UK-wide labour shortage.

Vince Malone, of Premier Tenby Stores in Pembrokeshire, said: “There just isn’t the pool of people around here. They’ve quite rightly made a choice of balancing their work and home life more due to the pandemic.”

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Explaining changes made in response to the lack of candidates for senior roles, another store owner told Better Retailing: “I’m trialling something similar to what the convenience franchises do by splitting managerial responsibilities between two of my most senior and trusted employees.”

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