Slushie supplier Snowshock has reversed its decision to stop offering lifetime warranties on machines bought before 2019.
The company’s commercial director, Peter Campbell, said: “We stopped offering a lifetime parts warranty from 2019 because our data showed that it could lead to neglect of maintenance and hygiene. It sent out the wrong message.
“From now on, Snowshock will be more intensively re-enforcing the maintenance and hygiene message.”
Retailers first reported to Better Retailing about the decision to stop warranties last month.
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