DHL Parcel has announced the launch of a brand new over the counter service ‘Walk In Send’ across its ServicePoints nationwide.

The new service will be rolled out across the UK in partnership with Collect+, part of PayPoint Group and DHL’s ServicePoint partner.

At each ServicePoint location, consumers will be able to pay over the counter to send a parcel, after filling in delivery details on a handheld device, staff then print and affix the necessary labels.

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The new over the counter service ‘Walk In Send’ option expands DHL Parcel’s consumer services, complimenting the existing online services of home collection and ServicePoint drop off.

When sending a parcel over the counter, senders will be issued with a shipment number to track their parcel and will be able to contact customer service agents from 7am-8pm weekdays, providing an excellent and user-friendly service.

Peter Fuller, chief executive officer of DHL Parcel UK, said, “The service is extremely accessible, with long opening hours and the ability to pay in person making sending a parcel with DHL simpler than ever before. We know our consumers need a service that suits their busy lifestyles and the over the counter service ‘Walk In Send’ option is perfectly designed to do precisely that.”

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Nick Williams, head of strategic partners & products: parcels from PayPoint added: “We are proud to be expanding our partnership with DHL with the introduction of the new over the counter service ‘Walk In Send’.

“At PayPoint, we’re always looking at ways to expand our relationships to help retailers increase their footfall and get the most out of their stores and DHL’s ‘Walk In Send’ does exactly that. The simplicity and flexibility of the service offers greater convenience to consumers looking to send a parcel.”

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