PayPoint has clarified what happens after partnered stores receive a letter warning them they have 28 days to upgrade to its PayPoint One system.

Retailers had expressed confusion over the letters which have been sent out in batches since earlier this year to those still using yellow box terminals.

PayPoint marketing director Steve O’Neill explained to Better Retailing: “Retailers who still have a yellow box will either have received a letter or will shortly be receiving one, which reiterates the process and timeline for retirement. They then have 28 days to contact us to discuss their options, which include an upgrade to PayPoint One.

If we don’t hear from a retail partner, we will do our best to get in touch with them to help them make a decision that is right for their business. In the small number of cases where the retailer does not speak with us within that timeframe, and we’ve been unable to make contact with the retailer, we may suspend the terminal until a decision is reached. Retailers who do not wish to switch over to PayPoint One can terminate their contract within 60 days without charge.”

Last month, the company announced PayPoint One was live in 14,000 stores across the country.

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