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PayPoint One card glitches

Ben Ford, retail services director for PayPoint, said: 'There may be isolated cases where retailers have difficulties processing card payments. These need to be investigated on a case-by-case basis'

PayPoint admits shortcomings

Several shops using PayPoint One have reported glitches with card payments.

Nash Dhindsa, of Liquor Cellar in Solihull, Warwickshire, told Better Retailing: “When the system glitches, I have to accept cash or lose customers and sales as most people do not carry cash.”

PayPoint to launch raft of new services and opportunities for stores

Tilak Kathayat, of Chandra Cash & Carry in London, added: “Sometimes card payments do not go through. Customers try to pay by card, the payment will be processing, but then eventually decline.”

Ben Ford, retail services director for PayPoint, said: “PayPoint is committed to ensuring retailers have a range of services they can rely on. There may be isolated cases where retailers have difficulties processing card payments. These need to be investigated on a case-by-case basis.”

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