PayPoint has begun a series of nationwide forums to help Fed members understand changes to its services and to improve its offer.
The company’s first forum was held in Westway Park in Havedock, where 12 Fed members were talked through changes PayPoint has introduced and how they can benefit from new transactions and revenue streams.
Members also had an opportunity to give feedback and report problems.
PayPoint’s corporate affairs and marketing director, Steve O’Neill, said: “It was a great opportunity to get members in the north-west together to listen to their challenges and update them on the massive changes our business has undergone.
“I would like to thank the participants for their honest, constructive feedback. We got lots out of the session to build into our plans.”
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Harish Kanthasamy, who owns four shops including a Premier store in College Street, St Helens, said: “These meetings are important for retailers to understand what PayPoint is doing to help us.”
Fed business development manager Simon Winter added: “We conducted a survey among those members who attended the forum, and the feedback obtained from all attendees was overwhelmingly positive, with all respondents rating the session as ‘excellent’.”
O’Neill said he was looking forward to future meetings with members across the UK.
If any district wants to arrange a forum with PayPoint in the coming months, they can email simon.winter@nfrn.org.uk. PayPoint has also held a series of meetings with The Fed’s national executive team, which will be ongoing.
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