Subpostmasters are expected to receive a decrease in field support following reports that the National Federation of SubPostmasters (NFSP) has made its retail team redundant.
Anonymous sources told Better Retailing the team’s seven members, who were responsible for supporting subpostmasters with shop visits, left the company at the end of 2019.
One source claimed the Post Office lacked the funding to renew their three-year contracts, which started in 2016. They said: “The team didn’t have the coverage it would have liked. They had nine geographic regions to cover.”
The source added that additional funding is being anticipated for a new retail team this year. “What will happen in the long run will be good for members,” they said. “It will be a bigger team who will advise on funding and relationships with commercial suppliers.”
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However, another source cast doubt on the likelihood of the funding being secured.
An NFSP spokesperson denied the redundancy claims and said the contracts had come to a “natural end”.
They said: “We are in the final stages of planning a new programme of retail support. There will be more information on this for NFSP members in the coming months.
“In the meantime, we have measures in place to ensure subpostmasters can access retail advice and support from the NFSP in the interim. Members seeking retail support should contact the NFSP on 01273 452324.”
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