Nisa and Costcutter retailers have experienced late deliveries and availability issues following the wholesaler’s decision to “open up” time windows.

The temporary move by Nisa was made due to “higher than normal volumes which are over forecast”. In a message sent to retailers, and seen by Better Retailing, Nisa said the issues had been impacted by driver shortages caused by Brexit and reduced agency workforces.

“We are working hard in the background to increase our capacity through recruitment campaigns, flexible driver deployment and working with our logistics provider DHL to bring in additional support into the network.

“We are closely monitoring the situation and will keep partners updated on any developments and contact partners where they are directly affected.”

The issues meant some retailers had received their deliveries a day late amid stock shortages. Amrit Singh, of Nisa Local High Heath in Walsall, posted pictures (below) on social media of his affected delivery. He said: “What is happening with Nisa chilled deliveries? Massively shorted on a Friday. Delivery six hours late and 86 freeze cases nowhere to be seen. Tell me earlier you’re struggling. I have a van. Don’t keep me in the dark. Let me go buy the stock.”

One Costcutter retailer, who asked not to be named, told Better Retailing their ambient availability had been affected.

“The whole thing has been a nightmare from start to finish. We’ve been getting deliveries day one for day three, and sometimes day four. It’s horrendous, especially in the warm weather. They knew about it and it’s been really bad preparation.”

Some Nisa retailers, who asked not to be named, had reported deliveries coming several hours later than expected.