Retailers have begun receiving compensation for hundreds of missing parcels by myHermes, following a “glitch” in their system.

The parcel provider offers retailers 35p commission for each parcel processed. However, the amount retailers were being paid was reportedly not matching the number of parcels they had in fact handled.

Hardik Patel, owner of Svarn News & Off Licence in Stafford said he was owed payment for 300 missed parcels across a six-week period.

“Last week, I was underpaid by 74 parcels, he said. “This isn’t anything new. I’ve been having issues on and off for more than a year. Between 26 December and 13 February, I was underpaid by 315 parcels.”

Another retailer, who wishes to remain anonymous went on to reveal they had been underpaid a total of 1,114 parcels over an eight-week period, averaging 139 a week.

Following pressure from Better Retailing, myHermes admitted a “data issue at the end of last year resulted in a small number of mistakes in payments”.

A spokesperson revealed: “Once we had identified the problem it was quickly fixed and our team is currently contacting all those affected to apologise.  The correct payments will be made as soon as possible by the 19th March latest. This will happen automatically and there is no requirement for partners to contact us or provide further information.”

Since the revelation, several retailers have confirmed to Better Retailing they have already started receiving compensation for the errors.

Atul Sodha, owner of Peverills Londis Harefield in Uxbridge said he had been paid £119 today for 342 missing parcels.

“The worrying thing is I didn’t even know I was owed this,” he said. “I’ll be keeping a much more watchful eye on the parcels coming in and out of my store from now on.”

The myHermes spokesperson added: “Moving forward, we would like to remind partners that we can be contacted via the helpline, via the dedicated email or by calling their allocated business development manager.”