Morrisons Daily retailers are still being hit by ongoing availability issues, despite investment from the multiple on improving service.
Several franchisees across the UK told Better Retailing availability issues during the festive period had hampered a major seasonal opportunity. Reported problems included poor chilled and frozen availability, deliveries turning up at least a day late and missing cages.
Some retailers claimed availability levels had dropped to levels between 40-50%. One affected store owner said: “I should have been about £7,000 to £10,000 up during December, but I was missing popular stock such as cream and ice.
“I can understand issues being caused by bad weather conditions, as everyone is being hit. What I can’t forgive is the poor forecasting by Morrisons.”
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These are the latest in a series of availability issues. In September 2024, the multiple said it was investing in additional warehouse space, fresh supply and lorries following complaints from store owners.
In November, a cyber attack had also impacted supply.
Asked to explain the issues, a Morrisons spokesperson told Better Retailing: “The Blue Yonder outage at the end of November led to some significant further setbacks during a period of time when our network was recovering.
“We apologise for the impact this has had on our franchise partners and fully recognise that this event, combined with the extreme weather in some parts of the country, meant there was a material effect on our service levels in some areas. We are working hard to fully recover as quickly as possible and improve the level of service to our franchise partners.”
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