91% of stores demand more police action

The majority of independent retailers are demanding tougher police action and harsher punishments, survey results from the Fed have revealed.

The survey, which received 651 responses in October, showed that most retailers (91%) called for more police patrols on streets, while 90% said shoplifters should be handed harsher sentences. Meanwhile, seven out of 10 (72%) said their stores had experienced shoplifting, break-ins and damage to property.

Fed president Mo Razzaq said: “Inadequate responses from the police and a slap on the wrist for offenders means that shoplifting is soaring, and offenders are becoming more aggressive and brazen.

“From the responses we received, it is clear that real action is needed by police, by courts and by the government to stem the overwhelming tide of crime against retailers and their staff. Everyone deserves to feel safe at work and for their businesses to be protected against criminals.

In a sign that retailers are concerned about backlash to enforcing age-restricted sales, just under half of respondents (47%) said they and their employees had been threatened or had suffered abuse and violence when asking for proof of age ahead of selling an age-restricted product. Plus, 44% reported that they and their staff had faced abuse or violence because they had refused to make a proxy sale – selling an age restricted product to a customer buying for a minor.

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Razzaq continued: “Fed members are also sending a clear message that one of the catalysts for verbal and physical abuse in stores is asking for proof of age before selling an age restricted product.

“If the government presses ahead with its plans to phase out smoking and vaping through a progressive ban to gradually end the sale of tobacco products across the country, independent retailers will be subject to even greater levels of violence, abuse and theft. Without effective deterrent, criminals and opportunistic members of the public will continue to commit crimes.”

The results of the Fed’s survey came as new figures from the Office of National Statistics (ONS) revealed that shoplifting was at a record high, with almost half a million offences recorded last year.

According to the ONS, 469,788 offences were logged by forces in the year to June 2024 – a 29% increase on the previous 12 months. The ONS added that this figure was the highest since records began – in March 2003.

According to Ministry of Justice statistics, during the year to March 2024, 431 fines were handed out for retail theft valued under £100, while Home Office statistics for the same period show that 2,252 cautions were accepted for shoplifting

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