Fascia report: Is One Stop the right fascia partner for your store?

Dan Amin

One Stop Stoke

Aldermoor, Coventry

We joined One Stop four years ago when we changed symbol groups. 

We chose One Stop because their management systems were impressive, and we have not been disappointed. 

Before, I was in the store every day writing down our next order and the stock that needed replenishing, but One Stop has removed that entirely. Now, I can leave my team on their own and not have to worry about stock being missed as we have an automated system. 

Since becoming a One Stop, I’ve acquired three stores and One Stop have been with me every step of the way – every store is now part of the franchise. 

One Stop knows convenience. They taught me how to change how I thought about my store, and offered ideas to improve. 

One Stop spent a lot of time working with us to identify the best products for our customers.

I now have supermarket deals, which my customers are happy with, and we now have customers doing their daily shops with us – and my sales have increased as a result. 

One Stop facts

Number of stores: approx. 185 franchise stores

Minimum store size: 1,000 sq ft, or the ability to expand

Cost of joining: Maximum £92 per week, option to pay for all upfront

Minimum length of contract: Five years

Financial assistance for store developments: Up to £50,000 store investment

Support, advice and training: Seven days a week support, a dedicated business development manager and launch support manager, an IT Helpdesk, an e-learning programme, and a Customer Satisfaction Survey for collating customer feedback

One Stop Stores is a retail convenience business with over 750 company operated neighbourhood stores and 180 franchisees across England, Wales and Scotland. The company aims for its stores to sit right at the heart of local communities, offering additional services including free cash machines, Post Office, PayPoint, Lottery and mobile top-up and the One Stop Own Label range. The company says its mission is simple: To create and support thriving businesses at the heart of their communities.

On average, franchisees are enjoying a healthy margin of between 18-25% according to One Stop, depending on their store’s mix. What’s more, once a new, fully-fitted One Stop’s up and running, franchisees can expect to see weekly sales increase by an average of more than 14% in the first 13 weeks, the company says. One Stop’s most recent yearly figures show that their franchisees enjoyed over 6% like-for-like growth, with transactions increasing by more than 11% and basket spend by at least 5%.

If you’re interested in joining One Stop, call 01543 363 003