Morrisons Daily franchisees have been experiencing availability and delivery issues caused by the supermarket’s transition to a new convenience distribution network.

Several retailers told Better Retailing the problems had occurred for several weeks, impacting availability “across the board.” One impacted franchisee, who asked not to be named, said: “There have been so many problems that it’s hard to find where to start.

“You order several hundred lines for an order, and you only receive a third of it. I know some retailers have been going to alternative wholesalers to help fill the gap.”

Another franchisee added: “Morrisons is having lots of problems at the moment and sometimes only 50% of stock has been delivered to stores.”

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Better Retailing understands that not all Morrisons Daily franchisees have been affected by the delivery problems. Daily updates are also being sent to stores, with regular availability and service levels to return soon.

A Morrisons Daily spokesperson said: “In recent weeks we have been transitioning to our new convenience distribution network which has included moving to our new depot in Northampton. 

“Unfortunately, progress has been disrupted by some one-off events and in some cases our retailer partners have not received the level of service we would like to see.  

“We have been working to recover as quickly as possible and are confident that once the new network is implemented, retailers will see improved availability and service.”

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