Independent retailers suffered a week-long delay in their first monthly payment from Evri UK following the introduction of commission cuts.

Stores were set for payment at the start of May, but received an email from the firm on 5 May, claiming they had experienced an issue with ParcelShop, but confirmed “all issues had been resolved” and the payment was being processed, due for 11 May.  

This marked the first payment retailers received after Evri’s “outrageous” parcel commission cuts, announced at the end of March. The 37.5% cut sees stores earning 20p per parcel, instead of 32p.

Several store owners told Better Retailing they were frustrated by the delay, especially after payments were now less.

Maqsood Akhtar, from Blackthorn News and Food in Rotherham said: “They gave the same excuse of technical errors and after the massive drop in the commission and the new structure went in, I’ve personally lost close to £200 a month.”

This marks the second time the firm has experienced a “technical glitch”, after an incident in 2021, left stores thousands of pounds out of pocket, with the firm, then known as Hermes, having to compensate retailers.

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