Retailers have accused delivery company Evri of “leaving them out to dry” after being issued contract-termination letters, claiming they aren’t meeting parcel volume requirements.
Better Retailing understands the company has been issuing notices since the start of last year. In communication sent to stores, Evri claims those affected are not meeting sufficient parcel volumes, and have been serving three months’ notice as a result. Gajanthan Jegatheesan, owner of Stop N Go in Helpringham, Sleaford, had his equipment taken six months ago after receiving a letter.
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“I’ve been so frustrated by the whole process,” he said. “We were making between £250-£300 in commission per month and apparently it’s not enough. I also asked for more of an explanation, but no one got back to me. Instead, a rep just turned up six months later and took everything.” A spokesperson for Evri said routine reviews are required “to ensure efficiency, including gaps for new locations, and reviewing existing locations that may no longer be viable for a number of reasons.”
They explained: “We work with retailers over a year-long process, providing support and allowing time for increases in volume. “Less than 1% of Evri’s out-of- home locations were decommissioned last year.”
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