Collect+ part of the PayPoint Group, has recognised the huge efforts of its retailer partners in delivering record parcel volumes and a fantastic customer experience in its busiest ever Christmas in 2021.

The in-store customer experience delivered by retailer partners improved year-on-year, with positive customer reviews and backed up the investment made over the past 12 months in service enhancements and new technology, such as in-store label printers.

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Nick Williams, head of strategic parcels partnerships at The PayPoint Group said: “Our Collect+ service continues to go from strength to strength and I’m incredibly grateful to all of our 10,000 retailer partners in helping us deliver our best ever Christmas.

“As online shopping continues to grow and consumer behaviour evolves post-Covid, we’re committed to continuing to enhance our service to help our retailer partners respond to these trends and deliver vital community services across the UK.

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“2022 will be even bigger again, with more developments, more parcels and more opportunities for retailers to benefit from partnering with Collect+ in their stores.”

Following a workshop focused on innovation, trends and future opportunities held with all of its carrier partners in January, key initiatives are now in motion to drive further excellence including: opening the entire Collect+ network to returns for all carrier partners; expanding ‘in-flight diversion’ of parcels to convenience stores for more carriers; parcel locker trials to complement the existing network; and new technology to improve the in-store customer and retailer experience.

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