There are several things you can do if you receive online negativity through social media – everyone has experienced this, and it’s best to know about it and be prepared for it.

Something you can do if you get a negative experience or trolls is use the block button. If you create an online space that you feel comfortable in and give out positive vibes that’s what you’ll attract back – what goes around comes around. 

If your output is more opinionated or negative you’re more likely to attract that energy back. Try to focus on creating a happy online environment. 

You can also attract online negativity without meaning to, and it can just be best to take the post down. We recently had a shoplifting incident involving suspects in balaclavas. 

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We then put posted a video advising people to take down their hoods because it’s easier for us to identify them, and it created a really negative discourse in the comments about racism. We didn’t engage with it and took the post down. It’s not worth it. 

Another tip is to use filters. For example, on TikTok you can filter out certain words – if I wanted to block the word ‘hate’, that means nobody can comment that on my posts. It’s useful, and allows you to continue to create your positive space online.