The award for Staff Development, in association with Procter & Gamble:

Finalists:

• Bay Bashir, Lifestyle Express Belle Vue Convenience Store
• Mark & Samantha Coldbeck, Premier Wharfedale
• Rajesh Nayi, Broadfield Newsagents & Post Office
• Sunita & Suresh Kanji, Family Shopper Little Hulton

Winner: Mark & Samantha Coldbeck, Premier Wharfedale

Mark & Samantha regularly train their staff, reminding them that they might be the only person a customer speaks to all day, and so to ensure they make time to be friendly. They conduct monthly meetings with all staff to discuss how they can improve, what training opportunities are available and to ask how their staff how theyy can improve as employers.

How to be an IAA winner:

Winner: Mark & Samantha Coldbeck
Store name: Premier Wharfedale
Location: Hull
Learn more about Staff Development

1. Training is a priority and every staff member has a two-week induction, gets refresher training and an annual appraisal.
2. Samantha works with staff on the shop floor so they learn by example and maintain her high standards.
3. Staff are trained to have an eye for detail, and Mark and Samantha hold monthly meetings with them to find out how they can improve as employers.

Find the full 2015 IAA winners list here.