Overall Best Shop: Our Overall Best Shop award recognises both the smaller and larger format shops that really stand out above the rest.

Effective Ranging & Availability: Ranging and availability is how you monitor your sales, manage your stock and get the right products in the right places to ensure your customers can get what they want, when they want it.

Community Hero: Being a community hero is about the positive contribution that your store makes to your local community, that in turn has a positive impact on the bottom line of your business.

Store Development: Developing your store is about introducing changes – from a new layout or full re-fit, to an exciting new product category or service – that enhances the customer experience and builds your bottom line.

Customer Engagement: Customer engagement is about how you promote your business and win new customers.

Responsible Retailing: Being a responsible retailer means that you have measures in place to ensure you are ethically protecting your staff and your shoppers, and you are taking active steps to reduce the impact your business has on the environment.

Retail Innovation: Retail innovation is crucial to the continued success of your shop. It is the process of bringing about new ideas, methods, products, services or solutions that have a significant positive impact on your sales and footfall.

Team Development: Team development is how you attract, develop and retain a thriving team.

Merchandising & In-store Display: Effective merchandising and in-store display will help you inspire shoppers to pick up more items, as well as helping them find what they need, and make quick and easy buying decisions.